The Assistant Office Manager assists the Office Manager in all phases of the practice’s operations with special emphasis on profit, sales, personnel, administration, compliance, inventory, and ensuring excellent patient care. They aid in staff management, schedule creation, assigning duties, supervising the completion of quality standards and proper procedures to ensure deadlines are met, and audit appointment scheduling to ensure timing conflicts are resolved. This individual will also discuss job performance issues with staff, resolve customer concerns and complaints, and assist in the financial operations of the practice via making deposits, ensuring bills are paid, and reconciling account information.
Pay: $16/hour + bonus/commissions
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist the Office Manager in managing staff, preparing work schedules, and assigning specific duties
Ensure completion of general office duties and cleaning via monitoring and auditing
Supervise the work of the office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as they occur
Discuss job performance problems with employees to identify causes and issues then work on resolutions and action plans to address them
Audit appointments scheduled by front office staff to check for any potential timing conflicts
Assist in the financial operations of the practice by making deposits, reconciling account information, and ensuring bills are paid
Properly handle customer complaints and resolve disputes
Ensures compliance with all Federal and State laws as well as all company policies or procedures
Interface with all Doctors of Optometry and maintain appropriate professional relations
Set standards and model behavior for optimum customer service
Create a buffer between the doctor and staff as well as the doctor and patients
Maintain communication with all areas of the office and between the office and corporate
Develop knowledge about the functioning of each department, acting as a subject
expert for questions, concerns, policies, and procedures regarding office department
Ad hoc travel to other work locations.
Illustrate a desire to gain industry knowledge and training
Demonstrate initiative in completing goals
Strong written and verbal communication skills
Detail-oriented with strong organizational and interpersonal skills
Consistently creating a positive work environment by being team-oriented and patient-focused
Ability to interact with all levels of employees in a courteous, professional manner at all times
EDUCATION AND/OR EXPERIENCE
Minimum High School diploma or GED equivalent
Minimum 1+ years of optical management or related experience
Minimum 1+ years of customer service experience
LICENSES AND CREDENTIALS
Must hold and maintain current state board certified Licensed Optician certification
SYSTEMS AND TECHNOLOGY
Proficient in Microsoft Excel, Word, PowerPoint, and Outlook
NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Employer-matched 401k, generous employee purchase program, family purchase events, certification reimbursements, monthly incentive programs, health/dental/vision insurance, employer-paid life insurance, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!
If you need assistance with this application, please contact (636) 227-2600
Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners and Clarkson EyeCare are equal opportunity/affirmative action employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.