Job Title: Patient Service Representative
Reports to: Optical Manager
Classification: Full Time/Non-Exempt
The Patient Service Representative is responsible for the store clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner.
Welcomes and greets all patients and visitors, in person or over the phones. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. Responds to patients, prospective patients, and visitor inquiries in a courteous manner. Responsible for keeping the reception area clean and organized. 10 Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information. 10 Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff. Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
This position has no supervisory responsibilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education and Experience
Previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting. Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization, scheduling. High school diploma or GED equivalent. Strong customer service. PC proficient. Must be able to stand/walk/sit for increments of 4 hours or more.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets, and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms. Must be able to move and lift up to 20 pounds.
Position Type and Hours of Work
This is a full-time position. Days and hours of work varies, must be able to work weekends.
This position is expected to travel less than 5%.