Customer Service Frequently Asked Questions at Nationwide Vision

The cost of an eye exam at Nationwide Vision can vary depending on your specific vision health needs. Getting glasses or contacts can add additional costs to your total bill. Similarly, certain eye conditions requiring more specialized treatment can increase the cost of an exam. The type of insurance you have and whether Nationwide Vision is in or out of network also changes how much you owe at the end of your appointment.

In essence, it’s hard to say how much your specific eye exam will cost because it depends largely on your individual needs. We may however be able to provide an estimate!

For more information about eye exam costs, please call your preferred Nationwide Vision office to discuss your specific eye care needs.

If you're trying to find cost-effective eye care because you don’t have vision insurance, read this helpful article about getting an eye exam without vision insurance.

Yes we do! Nationwide Vision offers walk-in appointments at select locations. We invite you to visit our offices! If we have any availability, we’d be happy to see you. To check if there’s available appointments, feel free to call your office directly. Even if no appointments are currently available, we may be able to put you on a wait list to notify you of availability should an appointment become available.

Scheduling an eye care appointment online at Nationwide Vision is as simple as clicking on the “Schedule Your Eye Exam” button at the top of every page. You’ll be taken to a locations page where you’ll be prompted to enter your state, city and zip code to find the nearest Nationwide Vision. Click on your preferred office and fill out the form. Follow the on-page instructions until you get to the appointment confirmation page.

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Appointments can also be scheduled directly over the phone. View our locations to find your preferred location’s phone number. 

At Nationwide Vision, we’re committed to providing the best eye care experience possible to all our patients. To do this, all of our doctors, technicians and staff attempt to make each appointment efficient and productive. If a patient is more than 15 minutes late for their scheduled appointment, they may be asked to reschedule. Generally, we request that all new patients arrive 15 minutes prior to their scheduled appointment, and all returning patients arrive 10 minutes prior. This ensures each patient has enough time to complete paperwork and update insurance or payment information.   

If you are running late and know you won’t be able to make your eye care appointment within 15 minutes of its start time, please notify your Nationwide Vision office.

Absolutely! We understand things come up from time to time. If you know you will be unable to make your scheduled appointment, we ask that you notify us within 24 hours of your appointment time. If a same-day reschedule is required, we will work with you to find the next available appointment to fit your schedule. Please call your Nationwide Vision office to do so.

At this time, we do not offer same-day eyeglasses. Nationwide Vision locations use a state-of-the-art optical lab to ensure lenses are crafted specifically to meet your needs. While this produces better quality vision correction solutions, it takes more time. Depending on the strength of your prescription and any selected optical add-ons (anti-glare, transition lenses, etc.), your glasses can take up to 10 business days to craft. It’s more than worth the wait!

Nationwide Vision is dedicated to helping you find the right pair of glasses that fits your lifestyle perfectly. Each of our locations has a state-of-the-art optical lab to ensure you always get lenses that best meet your needs. That being said, we know things don’t always work out according to plan. If you aren’t satisfied with your eyeglasses, please come see us again. Our staff is committed to helping you find frames that are a better fit for you.

In general, most Nationwide Vision offices accept United Healthcare, Blue Cross Blue Shield, VSP and Eyemed. For more information, see our comprehensive list of accepted insurances. 

However, not all locations or all doctors accept the same insurances. If you have a specific question about which insurance your doctor accepts or you don’t see your insurance on the list, please call your Nationwide Vision office for more information.

For other questions, find a Nationwide Vision near you and call the office directly. Our friendly staff is ready to answer all of your eye care questions.